Every pre-order page shows the expected release date published by the manufacturer. We ship as soon as our allocation arrives, which is normally within a few days of that date. If a manufacturer moves a release, the date on the product page moves with it.

Popular releases are sometimes allocated to us in smaller numbers than we ordered. When that happens we fill our waitlist strictly in the order people joined it. If you are allocated a copy we email you, send a reminder before the window closes, and hold it for 24 hours to claim. Unclaimed copies pass to the next person in line. No lottery, no queue-jumping.

Yes, any time before it ships, for a full refund to your original payment method. No cancellation fee and no forced store credit.

No. We do not reprice pre-orders because demand went up. You pay what you reserved it at.

Yes. Any unavailable product has a waitlist form on its page. Add your email and we will notify you the moment stock lands, before it is promoted anywhere else.

Orders over $100 ship free. Below that, shipping is calculated at checkout from your address and the weight of your order.

Most in-stock orders leave our shop within one business day, packed with void fill so corners survive the trip. You get tracking on every order. If anything arrives damaged, we will make it right, fast.

Star Wars: Legion, Star Wars: Shatterpoint, Marvel Crisis Protocol, Infinity and Moonstone, alongside accessories, paints and tools. Product pages for these systems list the units or characters in each box and a full contents breakdown.

Email us at info@extraturngames.com. If your question is about an existing order, include your order number and we will come back to you as quickly as we can.